courses

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RDM MANAGEMENT GROUP is a Veteran owned, professional training company specializing in the areas of Interpersonal Skills, Leadership Development, Sales and Customer Service Training. RDM Management Group focuses on four key characteristics: Self-Confidence, Self-Discipline, Emotional Intelligence, & Motivation. 

Accelerate Productivity by Managing Vital Activities - Our daily activities either move us forward to achieve our objectives and goals … or they can keep us short of them. In this insightful training, you will learn about the relevant influence of productive tension, and how to focus your attention towards managing mission-critical activities that will improve your productivity and move you farther and faster to desired results.

Accountability to Results - Learn a Performance Management System Focused on What’s Really Important. Is everyone accountable to delivering on the right priorities? It’s a challenge to stay focused on what’s really important, and what drives results. This is true not only for the solopreneur and small business owner, but in large organizations as well. Don will present and walk you through “The 8 Steps to Alignment & Accountability”. You will experience a performance management system that you can use for yourself and your entire team to create an organization that delivers on expectations.

Active Listening - Listening skills impact a company’s interaction with customers and other business units. In a business organization, listening is key to effective working relationships among employees and between management and staff. Active listening builds trust and establishes rapport. 

Building Networks - Humans preferentially support and elevate people we know and trust. We rely on close personal relationships to build trust. For these reasons, networking, building relationships, and growing your social capital aren't just good ideas, they are essential to building your business, growing your career, and accessing leadership. In this course, introverts and extroverts, learn how to build a social network on and offline. Go beyond exchanging business cards to forge strong relationships and develop a thriving career or company. Discover the difference between coaching, mentorship, and sponsorship and learn how each can support your professional growth and prosperity.

California Harassment Training - Non-Supervisor - Assembly Bill 1825 requires employers with five or more employees to provide practical guidance about the federal and state laws concerning the prohibition, prevention, and correction of sexual harassment. This includes harassment based on gender identity, gender expression, and sexual orientation, the remedies available to people who experience sexual harassment, and training on the prevention of abusive conduct. The training must also include practical examples aimed at instructing supervisors in the prevention of harassment, discrimination, and retaliation. 

Employers must provide:

• At least one hour of classroom or other effective interactive training and education regarding sexual harassment to all non-supervisory employees 

• "Refresher training” every two years thereafter

• The applicable training within six months of hire for new employees or within six months of entering a supervisory position. 

Employers who provide training that complies with the law in 2020 do not need to do so again until two years have passed from the date of training. For instance, if you trained all employees on July 14, 2020 (good work!), you would have until July 14, 2022, to retrain those same employees.

Change Management for Leaders - Good leaders have always been expected to be able to solve new problems, capitalize on new opportunities and navigate through the ever-changing landscape of business. Leadership is a complex process by which the leader influences others to perform and achieve. The leadership attributes – belief, values, ethics, character, knowledge and skills – are all traits, which can be learned. This course provides the basis for understanding what leadership is and what leaders do to successfully lead a change initiative. 

Coaching, Counseling & Mentoring - This workshop explores the core skills and attitudes needed by managers in providing support for growth and performance. It defines the requirements of a person-centered approach to building a learning team and allows you to practice the skills a successful Coach, Counselor and Mentor needs. 

Communicating Strategically - In this course, students will explore how to communicate more effectively with others using strategic-thinking practices, which include thinking conceptually, imaginatively, systematically, and opportunistically. 

Conflict Resolution - Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Conflict is normal, and even healthy, when communicated in an assertive manor. Students will practice listening to understand opposed to listening to reply and how to communicate effectively. 

Communicating Across Cultures - This course will provide you with strategies to communicate effectively across cultures. You will learn how cultural differences affect speech, nonverbal and written communication. You will learn how to identify cross-cultural barriers and organize, participate and handle negotiations and problem solving in cross-cultural meetings. You also learn about building relationships and teams across cultures. 

Critical Conversations - A critical conversation is discussions between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations, when handled poorly or ignored, causes teams and organizations to get less-than-desirable results.

Customer Service Excellence - As a provider of customer service in your field, you need to interact with customers to address their concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. 

Delegating vs Dumping - Delegation, what does it mean to you as a business professional? Do you feel like you are an expert, or can you always improve how you delegate to your team members? The synonyms for delegation are entrusting, giving, and transference. There is both an art and science to proper delegation. In the course participants will learn the difference between Delegating and Dumping. 

Developing People Skills and Team Development - Psychologists have proven that the most important factor in your success and well-being is not your intelligence, education or physical assets, but how effective you are with people. Learn techniques to improve communication and relationship building skills, enhance professionalism, increase confidence in a variety of business situations and understand your team dynamics. Successful teams know how to effectively take individual talents and put them together to accomplish common goals. This course will help students understand their own communication style and how to adjust their style to fit the needs of others. It will help identify team purpose, maximize strengths and create a more productive team environment.

Diversity & Inclusion Training - Having a diverse workforce and training everyone in an organization to appreciate and embrace diversity can help set a business apart from its competition. The consequences for organizations that lag in addressing issues of diversity are high: missed opportunities, customer and client complaints, and service-delivery problems. This onsite training program explores the challenges that arise from diversity, issues that surface in diverse workgroups, and methods for handling conflict. 

Effective Decision Making - One skill that differentiates great leaders from the rest of us is decision making. Knowing how to make the right choices in situations can strongly influence your ability to get ahead in both your career and in life.

Email Communications - In an increasingly knowledge-based culture, it is critical that information is widely accessible and able to be utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet. Email is a primary method of communication; however, many are not aware of appropriate skills and strategies for communicating effectively. In this course, learners will build knowledge and understanding of email communication with the intent of improving both clarity and effectiveness.

Emotional Intelligence - Our ability to deal effectively with our emotions in the workplace is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates. Through skill building exercises, and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. 

From Strategic Plans to Tactical Execution - This course is designed for managers who are tasked with taking the strategic plans of an organization and its leaders and creating operational, performance-oriented plans to execute. 

Getting it all Done on a Multi-Task World “Time Management Course”- In the business world, multitasking is a must-have skill for any employee, yet most workers feel they are being asked to do too many tasks. Why do we see this disconnect between the workday realities and the workers’ perception? This is because people have never learned exactly how to multitask since multitasking is a learned skill. This course will train participants for multitasking resulting in a dramatic reduction in workday stress and an increase in productivity. 

Having Meaningful Forward Conversations – Having Effective Conversations in today’s workplace are essential to organizational productivity and successful organizational objectives. Having Better Conversations Everyday focuses on four critical skills important to having effective conversations: Listening, Inquiry, Feedback and establishing effective Accountability in conversations.

How to Build relationships & Social Capital for Success - Successful careers hinge on four things: skill, hard work, opportunity, and who you know. Networking isn’t just nice, it’s essential to the success of driven and talented professionals. In this course you will be given a definition for social capital, and strategy for building a thriving professional network. We will discuss common mistakes, roadblocks and fears in networking. Participants will leave with a tailored plan to build the network and grow their social capital and their professional space. 

Inclusion & Equity - How to Be and Build Allies in the Workplace - What’s the difference between equality and equity? How do you build an inclusive team? What does it mean to be an ally and where can you find one when you need them? By the end of this course, not only will participants have the answers to these questions, they will also have a strategy and plan to grow allies at work, speak up more effectively, and actively contribute to developing a more inclusive and collaborative workplace.

Interviewing Skills - Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overcome this challenge, and bring a lot of valuable experience with you to the next interview if you don't get the job. Just a little preparation and thought ahead of time can have wondrous effects on your interviewing skills. This course will go over the issues and provide an in-depth analysis of the interviewing process.

Innovation and Creativity Turning Ideas into Action - In this course, adult learners will expand their thinking from “what is” to “what if,” in order to develop strategies and practices that promote innovation. Blending information with activities and exercises, participants will roll up their sleeves and begin the process of innovative thinking, finding creative solutions and opportunities to move their organization forward. 

Leadership Development - When looking to grow your organization or business pay attention to the potential leaders on your team and equip them by understand their abilities. Ethical leadership is a cornerstone of strengthening your organization or business. We will also focus on equipping team members to be positioned for growth in goal setting, time management, as well as how to give/receive feedback and how to delegate in an effective manner.

Leadership Training - Leadership is a skills-based, practical training program designed to give your team leaders the process, tools, and leadership skills they need to empower team members, improve productivity, and increase the success of your team initiatives. 

· Achieving Exceptional Results

· Accountability & Responsibility 

· Business Acumen

· Building Trust

· Coaching, Counselling, and Mentoring 

· Conflict Resolution

· Delegating vs Dumping

· Difference Between Managing and Leading People

· Effective Communication

· Effective Leadership

· Emotional Intelligence

· Growth Mindset

· How to Lead with Soft Skills

· Incorporating HR 

· Innovation and Creativity 

· Interviewing Skills for Managers

· Inspecting What You Expect

· Leadership Execution

· Motivating Your Team

· Reactive Management vs Proactive Leadership

· Team Dynamics

· The Importance and IQ & EQ

· Time Management 

· Traits of a Leader

Make Your Brand Come Alive by Improving Your Video Marketing and Presence - Data shows that having a video on your website landing page can increase conversion rates by 80%. So why isn't everyone doing it? Two main reasons - fear, and not knowing where to start. In this course, you will be given a strategy of how to effectively integrate video into your marketing plan. This course also highlights the three main ways to bolster your on-camera presence. Participants will get a checklist about on-camera messaging and delivery fundamentals, how to create your story or your message in a concise and authentic way, and how to deliver with confidence on camera. 

Managing Remotely - Are you working with a virtual team? Whether you've been doing this for a while or you've found yourself working in a remote environment for the first time, this interactive workshop will provide you with tools and techniques that you can apply right away to make your team more effective and engaged!

Managing Your Emotional Response - Understanding how to recognize, manage and respond to strong emotional states is essential for leaders and individuals who want to build great teams, stay productive in times of crisis and thwart burnout, disengagement, and employee turnover. This course will teach you how to recognize stress, manage its symptoms and address underlying problems that lead to acute and chronic anxiety and burnout. The second half of this Course will consist of the Mom's in Leadership training. We will be exploring three (3) topics that Moms and Leaders, will have interests in: 1) What makes you Special as a Mom?; 2) How do you handle being in a Leadership position?; and 3) Your Role as a Mom and as a Leader.

Marketing Through A Crisis: 90-Day Plan - During this time of uncertainty, many businesses are struggling with what their marketing strategy should be and if they should change up their tactics and brand message. Whether you think your organization is affected by the coronavirus pandemic or not, you need to adjust your marketing strategy and messaging accordingly. This pandemic touches every business and organization out there, directly or indirectly. You cannot continue your marketing strategy or brand messaging as if nothing happened, and you must adjust. Maybe need to find a way to shift towards another avenue of making up at least some of your lead sources, whether it be through a digital event, webinars, leaning more on social media marketing, and more. Even if the coronavirus pandemic hasn’t touched your bottom line yet, it could soon. This could be from lost opportunities, existing customers being forced to discontinue a subscription, and more.

In this workshop you will learn:

· How to run a strategy brainstorm with your executive and marketing team to identify opportunities that will help your customers and drive business development.

· How to develop a brand message that is relevant for today and tomorrow.

· What you should be doing to update your digital presence to build your brand during this time

· How to do more with less resources (marketing people and marketing budget)

Mastering the Interviewing Process - Take the next step. Market yourself to employers. Being a part of the competitive market, we live in today is tough. Avoid common interview mistakes to secure the job you want. Through our consultative approach, we teach you how to level the playing field, communicate confidence, ultimately improving your odds in winning your next career opportunity. 

Nature of Change - Human nature is quite predictable when it comes to change. We want things in our lives to remain familiar and stable. This desire for predictability grows our resistance to change, or does it really? In essence, every day is a challenge for us to renew or reinvent ourselves whether it is in our work, our families, our communities and even our bodies. The human spirit may be resistant to change, but the question still remains: How can we be more accepting of it? The answer is to gain a better understanding of the Nature of Change. 

Networking the Power Tool – Over the years networking has proven to be one of the most effective ways in building business relationships. Yet many people find networking to be a difficult task. Our networking course devotes time in getting to know the real you and discovering why people like you. Successful networking is being comfortable in your own skin! Our course design challenges students to the best version of themselves, while building relationships one interaction a time. 

Powerful Presentation Skills - This course develops a professional’s ability to effectively communicate in front of audiences in order to produce powerful presentations. This interactive workshop is designed to create a safe space for the students to discover the blocks and barriers that stop their full self-expression and clarity. Each day the students will learn new delivery tools and have the opportunity to practice their presentation in front of the audience.

Psychological Safety: Critical for Success - How safe is your workplace? You've probably taken great care to make it physically safe. Have you done as much to make it psychologically safe? It's critical for the success of your team for members to feel safe fully expressing themselves, sharing their exceptional thoughts and ideas, as well as their mistakes. Explore strategies in this interactive workshop to create a more psychologically safe environment in your organization so that your team has the foundation it needs to succeed!

Selling Skills for Business Professionals - Our expectation is that business owners, employees and managers will complete the program with an understanding of their true meaning of success. Our program starts with teaching participants how to be comfortable in their own skin and then show them how to implement enrichment tools designed to challenge them as individuals.

The goal is for the you to practice these tools in your professional environment, submitting to self-awareness that will lead to better performance in the business of sales. Our results are expected to build self-discipline, self-confidence, self-awareness, and enhance the natural ability of our audience so that they are able to advance in their careers as well as their personal lives.

We strive to prove that with the proper skills, training, dedication, and the desire, anyone can be successful in sales. We believe that our ideas, methodologies, and techniques can grow businesses, inspire individuals to challenge their limits, and create an ideal work/life balance that every businessperson needs to reach their full potential. Our goal is to have everyone successfully complete the program as a true "Business Sales Athlete".

Six Phases of Effective Strategy Implementation - The process provides a complete prescription for addressing specific performance improvement opportunities. In each phase distinct actions are taken to insure effective solution analysis and development. As a result, interventions focus on root causes rather than symptoms. Creative problem solving and critical thinking combines to deliver plans that address the real business issues you face. During the process the principles of effective communications, facilitation, problem solving, and organizational learning must be utilized. This builds cooperation within and across departments, insures understanding and improves workplace application.

Strategic Planning - Creating Competitive Advantage -Why you are better than your competition?

Does your competitive advantage translate into a high win ratio?

Do you end up competing on price, or can you command a premium over your competition?

There can be several reasons to create a business plan. One key objective of a strategic plan is to develop & articulate a sustainable competitive advantage. According to the Journal of Small Business Management, companies that operate from a strategic plan grow 63% faster and achieve 45% higher revenue than their competitors that don’t.

You will walk through the process of addressing:

- What your competitive advantages are missing.

- The key factors that will command a premium. 

- How to turn your annual planning process into a strategic planning process. 

The Voice of Leadership: How Leaders Inspire, Influence, and Achieve Results - No matter how compelling the vision or how brilliant the strategy, without leadership communication there is no execution. Developing leadership communication skills is the difference between being a manager and a leader. Find your leadership voice and learn to use it to motivate and inspire your team. 

This course is uniquely designed to strengthen your leadership communication skills. You will learn practical techniques to shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results. 

Unconscious Bias - are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing. Unconscious bias is far more prevalent than conscious prejudice and often incompatible with one’s conscious values. Certain scenarios can activate unconscious attitudes and beliefs. 

Upstander – Bystander - Upstander is a bystander intervention approach for the prevention of a variety of problematic situations. The purpose of the Upstanding training is to provide people with the skills and knowledge needed to safely and effectively intervene when they sense a threat or potential harm to another. Threats could include sexual misconduct, drug and alcohol misuse, bias and discrimination, depression or suicidal thoughts, and interpersonal violence. 

Virtual Presentations Skills Training - This course develops a professional’s ability to effectively communicate in front of audiences in order to produce powerful presentations. This interactive workshop is designed to create a safe space for the students to discover the blocks and barriers that stop their full self-expression and clarity. Each day the students will learn new delivery tools and have the opportunity to practice their presentation in front of the audience.

Winning with People at Work - You will build effective work groups and win with people at work. This course is intended for managers, supervisors, team members, and team leaders in any type of company. 

Many people focus on other talents and abilities first- such as polishing their communication or leadership skills or taking courses to expand their base of knowledge- but they forget that good relationships are the foundation for achievement. Winning with People will provide you with the tools you need to immediately improve your existing relationships as well as cultivate strong, exciting, and new ones. Using a unique blend of interesting facts, statistics, humor, real-life examples, and questions for discussion, “Winning with People at Work” will show you how. 

Working with MS Excel - This class is designed to assist you during your workday while Working with MS PowerPoint! It is not to Certify you in any way with a MS PowerPoint Certification. However, by the time you leave my class, you will have had a fun time; you will have some insight as the use of shortcut keys that are utilized on a regular and daily basis; you will know about tables and movement while Working with Microsoft MS Excel. You will realize that it is easier than what you could have ever imagined that it would be as you build your spreadsheets, with or without formulas, while Working with Microsoft MS Excel. Please bring your questions!

Working with MS PowerPoint - his class is designed to assist you during your workday while Working with MS PowerPoint! It is not to Certify you in any way with a MS PowerPoint Certification. However, by the time you leave my class, you will have had a fun time; know some of the best shortcuts to maneuver throughout your Presentation as well as provided your own questions for us to discuss regarding MS PowerPoint. Additionally, you will find it so much easier with Working with MS PowerPoint and getting a much sharper Presentation to your recipients – both internally and externally. Please bring your questions!

Working with MS Word - This class is designed to assist you during your workday while Working with MSWord! It is not to Certify you in any way with a MSWord Certification. However, by the time you leave my class, you will have had a lot of fun; some of the best shortcut keys that there is to work with on a daily basis; and you will know how to open and close a document as well the best ways I’ve found on how to store your MSWord Documents so that will not take up all of your Desktop space and YOU know…and remember… the Naming convention you have given your documents. Please bring your questions!

ADDITIONAL SERVICES:

Coaching-after-Training – In order for training to be effective, participants will have to put into practice what they have learned during the training sessions. Too often, old habits resurface because the training highlights were left in the classroom. RDM Management Group encourages stakeholders to implement “Coaching-after-Training” with employees to help them implement and gage performances in order to improve results and protect their training investment. (Intervals of 30/60/90/120 Days) 

SLII® Concepts
SLII® is the world’s most taught leadership model—because it works! SLII Concepts introduces you to the theory of SLII in an engaging and informative way. The new training design is fast paced and content rich and provides a meaningful overview of SLII concepts for general awareness or as an introduction to SLII prior to a more extensive learning experience. SLII Concepts has a standard 3-hour training design, with options to modify it between a 2-hour condensed and a 4-hour expanded design. The program can be delivered with or without the SLII Leadership Behavior Analysis II® (LBAII®). We also have a virtual Training Design for this program which consists of two 90-minute, highly interactive sessions. In order to keep the sessions at 90- minutes the virtual design does not include the LBAII. If you would like to include the LBAII in your design, please let me know.  

SLII Online®
SLII Online is a microlearning course that teaches your managers the core concepts of SLII through short activities, available wherever they are and whenever they have time. Your managers can progress through engaging, interactive exercises at their own pace; practice their leadership skills; and learn or review content when it’s most needed. SLII Online is a flexible, modular online solution that allows you to deliver essential leadership training to all your managers. SLII Online takes your managers and supervisors through modules covering the essentials of SLII—goal setting, diagnosing development levels, and matching leadership styles to development needs—with opportunities to practice skills throughout the learning experience. The content is broken down into a variety of exercises ranging from 1 to 5 minutes, which can be completed in a total of 3 to 4 hours. Manager-led, optional, debriefs in between modules allow peers to come together to discuss learnings, share success stories, and practice new skills.