Effective Communication

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Psychologists have proven that the most important factor in your success and well-being is not your intelligence, education, or physical assets, but how effective you are with people. Learn techniques to improve communication and relationship building skills, enhance professionalism, increase confidence in a variety of business situations and understand your team dynamics. Successful teams know how to effectively take individual talents and put them together to accomplish common goals. 

This course will help students understand their own communication style and how to adjust their style to fit the needs of others. It will help identify team purpose, maximize strengths and create a more productive team environment. 

Course Topics: 

. Effective Communication

· Workplace Communication & Rules of Communication

· Communication Styles Overview &  the Impact of these Styles

• Aggressive
• Passive Aggressive
• Manipulative
• Submissive
• Assertive

· Crucial Conversation

· Internal Customer Service

· Conflict Resolution

· Emotional Intelligence

· Growth Mindset

· Innovation & Creativity

· Team Dynamics